The Hobby Network App Support
We're here to help. Find answers to common questions or get in touch with our support team.
📘 How-To Guides
Visual, step-by-step walkthroughs of features.
Account
Your Profile & Verifying Your Phone
Set your display name, address, and privacy, then verify your phone by SMS in a minute.
Notification Preferences
Choose exactly how The Hobby Network reaches you — turn the in-app bell, email, mobile push, and text on or off for every kind of alert.
Your Shipping Addresses
Save home, work, or vault addresses so you pick one at checkout instead of retyping — and set a default that fills in automatically.
Find a Customer in Your Address Book
Search your Address Book by full name, email or phone number and pull a customer up in seconds.
Your Forwarding Page
Set up a friendly public landing page that welcomes visitors and points your fans to your THN collection.
Your Contact Inbox
See every message people send through your public contact form in one inbox — read, reply through THN, and archive to stay organized.
The Member Directory
Search the community by screen name, view public member profiles, and control whether you appear in the directory yourself.
Buying
Marketplace: Browse & Buy
Browse cards from members, filter to what you collect, add to your cart, and check out securely.
Auctions & Bidding
Bid in one tap with live Bid buttons, follow the countdown, and set a private Max Bid so the system wins for you.
Watchlist, Winning & Outbid Alerts
Tap the heart to save any card, keep it all in My Watchlists, and get alerted the moment you're winning or outbid.
Track Your Order
Track any THN order from purchase to doorstep — signed in via My Orders, or as a guest with the Order Status lookup.
Reverse Auctions (Falling-Price)
A reverse auction's price falls until someone buys — qualify once so your click is guaranteed, then Buy now or set a sealed Max bid.
Collection
Set a bulk asking price
Price a whole selection of cards at once -- by a percentage, or straight to one amount -- and list them together.
Request a Set
Missing a set? Ask us to add it — what to send, what makes it quicker, and what happens after you submit.
Features
Scan & File Raw Cards in Bulk
Upload a stack of raw cards, then file each one into a real box you can search — from limits to final import.
Chatting on The Hobby Network
Reply, react, see who has read your message, pin and save what matters, mention someone with @, and set your own chat privacy — on the web and in the app.
Group Chats
Start a group with the people you trade with, invite them by screen name, and manage who’s in it — on the web and in the app. Nobody joins unless they accept.
Selling
Sell Sealed Boxes, Cases & Packs
Scan a UPC to add factory-sealed boxes, cases, and packs — step by step.
Import & Export Your Collection (CSV)
Download your collection to a spreadsheet, make bulk edits, and upload it back — update dozens of cards at once.
Set Up Your Store
Name your store, set your terms and return policy, and configure shipping and tax before you list.
Set Up Shipping Insurance
Choose when the parcels you ship yourself are insured, how much cover to buy, and who pays for it.
Store categories, and how they differ from eBay categories
A card only shows in your store once it has a Store Category -- here is how to set one, and why your eBay category is a different thing entirely.
Set up an eBay listing template
Build the template once -- category, item specifics, your eBay policies and your description -- and every card you list goes up with all of it filled in.
My Collection & Marking a Card as Sold
Search and filter everything you own, and record a sale in seconds with the Mark-as-Sold quick sale.
Build an Estimate
Price a slice of your collection and send a buyer one clean sheet — with your list price beside your offer.
The THN Vault: store, sell, and recall your cards
Send your valuable cards to our secure vault, sell them without shipping, and recall them anytime.
Making & Managing Offers
Send an offer on a card and track it, or field, counter, and accept offers on your listings.
Discount every item on an invoice
Take one percentage or dollar amount off every item at once -- so your packing list and shipping insurance use what the buyer actually paid.
Pull items before creating shipping labels
Print a checklist, verify the items, and decide how many boxes you need.
Store
Tools
Price Cards: Profit Comparison & Fee Calculators
Two free calculators: see your take-home across eBay, website and cash — or work backwards from the payout you want.
Member Deal Calculator: profit on an offer, in one click
Look up a card you own by its cert number and instantly see your profit on an offer after eBay fees.
Auction Tracker
Watch eBay, PWCC and Goldin auctions from one THN dashboard — paste a link, set a price, and get alerted by email, SMS, or web.
Email Signatures
Build a polished HTML email signature from a simple form, then download it and paste it into Gmail, Outlook, or any email app.
Collection Analysis
Pull recent market comps for the cards you own and reprice with one click — see cost, list price, projected profit, and margin.
Getting Started
Download The Hobby Network app from the App Store and tap "Sign Up." Enter your email address, create a password, and complete your profile. You'll receive a verification email to confirm your account.
If you're having trouble logging in, try resetting your password using the "Forgot Password" link on the login screen. If you continue to experience issues, please contact our support team using the form below.
Marketplace & Offers
The Hobby Network marketplace allows buyers to post "Wanting to Buy" (W2B) listings at a fixed or "or best offer" (OBO) price. Sellers can browse these listings and respond to items they can fulfill. This buyer-first approach ensures fair negotiations and protects against solicitation.
Navigate to a marketplace listing and tap "Make Offer" to submit your price. The listing owner will be notified and can accept, decline, or counter your offer. You'll receive a notification when they respond.
Messaging
The Hobby Network provides secure on-platform messaging so you can communicate with other members without sharing personal contact information. All conversations are initiated by the buyer to prevent unwanted solicitation.
Account & Privacy
You can request account deletion by visiting our Account Deletion page. Your request will be processed within 30 days in accordance with our privacy policy.
Our full Privacy Policy is available at Privacy Policy. Our Terms of Service can be found at Terms of Service.
Contact Support
Can't find what you're looking for? Our support team is happy to help. You can reach us through any of the following methods:
Contact Form
Use our contact form to send us a message directly.
The Hobby Network · App Version 1.0 · © 2026 GFYGaming, Inc. All rights reserved.